Please note: The use of the word ‘holiday’ or ‘cooking holiday’ in the below text covers all the activities, day trips and vacations that Convivio Rome Italian Cooking Holidays and Convivio Rome offer. The use of the words ‘Convivio Rome’ are interchangeable with the use of the words ‘ Convivio Rome Italian Cooking Holidays’.
Booking Conditions-your acceptance
All arrangements are made subject to the following terms and conditions, and the confirmation of your attendance of a nominated tour, activity or class, via email, will be considered acceptance of an agreement under these conditions, together with the appropriate deposit ( when requested). Our receipt of your deposit payment for a longer cooking holiday or day trip constitutes your acceptance of Convivio Rome’s booking conditions. This applies to both individual and group bookings.
An Amendment Fee of € 30.00 Euro per person will be incurred, for any amendments made to any holiday up to 56 days before departure, if we are able to assist you with your requested changes.
Modifications
We reserve the right to withdraw or modify at any time the arrangements advertised where necessary to do so. All reasonable and proper steps have been taken to make sure that the accommodation and the services offered are as advertised. Convivio Rome will endeavor to reserve one of our listed properties or will substitute a property of similar standard within close proximity.
We can not be responsible for acts or omissions of those providing services over which we have no direct control. Factors beyond our control, include but not limited to, weather conditions, staff sickness, or any other problems where we deem such alteration to be in the best interests of our clients. If changes occur we will notify our clients as soon as possible.
In the interests of all our customers Convivio Rome reserves the right to ask you to leave the premises or the group, without reimbursement, if we believe there is any aggressive, offensive or destructive behaviour towards any fellow holidaymaker or any Convivio Rome staff member; or if a customer is intoxicated, overly indulges in drug use and/or behaves in a self destructive manner.
Prices and Payment
Prices for the holiday programmes include items as stated on our web site. The payment of a deposit for a Convivio Rome holiday, cooking day or tour on offer, confirms the price at the time of booking and no surcharges will apply once you have made your booking.
Payments accepted include credit card via Pay-Pal or bank transfer.
Due to Paypal's decision to increase their administrative fees, we now have to add this to the cost of the holiday. Please note that, when you are paying by credit card on our PayPal system, there will be an additional 5% service fee on your balance payment only. A Direct Bank Transfer is an alternative form of payment.
If booking is made prior to 42 days (6 weeks) before the holiday, we require a deposit of 25% per person to reserve a place in a Convivio Rome Italian Cooking Holiday. Convivio Rome will in writing (by email) confirm all reservations upon receipt of this deposit. No deposit or payment is processed until we have confirmed your participation in the dates of the course you have selected. The balance will be due 42 days before the start of the holiday.
If booking is made less than 42 days prior to the start of a holiday, the full amount is payable at the time of booking.
If you are booking for a One Day cooking activity, we require a letter of confirmation to reserve a place on a Convivio Rome Italian Cooking-Touring Experience, cooking class, Rome Olive Oil Tour or Rome Wine Tour. Convivio Rome will in writing (by email) confirm all reservations upon receipt of this email or deposit.
If you pay with a bank transfer you are responsible for all fees the bank(s) may levy.
Any discounts on offer cannot be taken with other promotional discounts. Only 1 discount is valid per person per course or activity.
Cancellation
Cancellations made by participants must be made in writing (via email), signed and sent to:
Sally Ransom, Convivio Rome Italian Cooking Holidays and becomes effective upon receipt by Convivio Rome Italian Cooking Holidays. If you cancel your cooking day, holiday or any activity that you have booked with Convivio Rome, after you have paid your deposit, your deposit is non-refundable. All deposits are non-refundable. If you cancel after your booking has been confirmed and you have paid the balance for your holiday and cooking day, you must pay a charge to compensate us for the expense and loss which we incurred as a result of this cancellation. Administrative costs and bank fees will be charged to cover our additional expenses. Charges you will incur will be as follows:
All deposits for all activities offered by Convivio Rome Italian Cooking Holidays and Convivio Rome are non-refundable.
Cancellations for cooking holidays:
Less than 60 days prior to start of the holiday 50% of total cost of cooking holiday
Less than 30 days prior to start of the holiday 100% of total cost of cooking holiday
Cancellations for day activities:
If you do not attend an activity and just ‘do not show on the day’ and/or do not inform us at least 7 days before your booking date that you will not be able to attend, you are liable for 100% of the activity cost, that is, for full payment including full balance owed.
You may be able to claim under your Travel Insurance policy if this cancellation falls within the conditions of that policy. In the event of cancellation by Convivio Rome in foreseen, or unforeseen circumstances an alternative may be offered; if this is unsuitable to you, we will return all monies that you have paid.
Your Holiday, Activity or Tour
Convivio Rome does not book or provide any flights or sea travel or car hire arrangements for participants, nor can be held liable or responsible for any travel issues, delays or problems experienced by a participant with their travel carrier or via any mode of transport (public or private).
Under specific health and safety regulations you will be required to wear appropriate clothing while in the kitchen when attending a cooking class. Specific instructions will be provided before the cookery lessons
Liability
We regret we cannot accept liability for cancellations, changes or delays caused by any events which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events may include: war, or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems to transport, public transport strikes, closure or congestion at airports. We are not liable for, nor will we reimburse any additional expenses such as taxi fares or the hire of a private driver to enable a participant to arrive at the pre designated pick up point in time to commence their holiday or activity with us. We also accept no liability for client's use of or inability to control their own personal usage of alcohol or recreational drugs and the actions or accidents that may result from the use of these substances. We also accept no liability for client's mental or physical conditions which may develop during or subsequent to the holiday, or the loss of, or damage to, personal property. We also accept no liability for a clients physical or mental well being during or after the time they are attending/have attended one of our cooking holidays or activity days. While we do our best to guide clients during our tours and give appropriate safety instructions during our cooking lessons, for example with the use of knives and in using a gas stove ecc, we accept no liability for accidents and injuries that may occur to individuals during or after the holiday or activity with us. Although we will do our best to ascertain if clients have any allergies to certain foods and modify the cooking menu accordingly, we accept no responsibility for any physical or mental reaction which may develop after a client has consumed any food or liquids during or subsequent to the holiday, activity or tour. It is totally up to the client to choose to consume any food or liquid they may or may not have an allergy to.
If any damage is incurred to any equipment or appliances, fixed or non-fixed furniture or factilities, within your accommodation and during your stay, you as the client will be liable for full payment to repair, fix and if necessary replace the damaged item(s) to restore the item to 100% working order. This includes paying the service person to do the necessary work to restore this item to it’s original working order.
Travel Insurance
We require confirmation of travel insurance to book a holiday with us. Such insurance should cover full medical expenses, personal baggage, personal accident or injury, accidental loss or damage to property, cancellation of a holiday due to any reason, personal liability, legal expenses and emergency and all activities that you decide to participate in during your holiday. We will not be liable for any loss, damage or injury. Your holiday travel insurance should cover these and other contingencies. We accept no liability for: cancellation, delays or changes caused by war, terrorism, fire, flood, earthquakes, unusually severe weather, acts of God, acts of Government or any authorities, closure of airports, industrial action, public transport strikes, natural disaster, technical problems to transport, staff cancellations, other events beyond our control. We are not liable for, nor will we reimburse any additional expenses such as taxi fares or the hire of a private driver to enable a participant to arrive at the pre-designated pick up point in time to commence their holiday or activity or tour with us. We also accept no liability for participants' medical or psychiatric conditions which may develop during or subsequent to the holiday.
Accommodation - Single Travellers. Due to the nature of our accommodation, single guests who know each other will be allocated twin share accommodation. If friends or couples travelling together wish to have their own bedroom each, a single supplement of €33.00 Euro per person per night applies.
Single people who travel by themselves will be given their own bedroom, but may have to share an apartment and a bathroom with another participant ( of the same gender). If a single traveller does not wish to share accommodation, we can arrange separate accommodation with a single supplement of €33.00 Euro per person per night.
Health and Medication
Please consult your doctor, prior to your holiday, if you have any health problem which may interfere with your ability to take part in the holiday, as it is your responsibility to be adequately fit. Toffia is a medieval hilltop village that will require participants to walk (slowly) up and down hills to get to/go from the Convivio Rome Cooking School and to/from their accommodation every day, which requires individuals to be fit enough to walk unaided. A first-aid supply will be available during cooking sessions, but the leader is not medically qualified and any treatment will only be given with your express consent. Be sure to carry any specific personal medication at all times. We accept no liability for accidents that may occur during or subsequent to our cooking holidays. We also accept no liability for accidents that may occur due to a participants' medical or physical conditions/complaints which may occur/develop during or subsequent to the holiday.
Resolving Complaints
In the event of any problems arising during the holiday, you must report it immediately to Sally or Guido in the course of the holiday and failing satisfactory resolution of the problem you should file with us, in writing, within a month (30 days) of your return. No liability will be accepted for any complaint not reported to our representative at the appropriate time.
It is always our aim to resolve any complaint amicably. However, should this not be possible the terms and conditions are governed by Italian law in Italy and both parties should submit to the jurisdiction of the Italian courts at all times.
Convivio Rome owns Casa Convivio Rome B&B, but does not own or control any of the other properties we use for accommodation. With any disputes over performance of properties/ agriturismos, Convivio Rome will always endeavour to successfully resolve any performance dispute. However, Convivio Rome is not in a position to refund without the express agreement of the individual property owners involved.
Up-to-date Travel Advice
It is essential that you are fully aware of current Foreign Office Travel advice before you make your arrangements, book your holiday and again prior to the outward journey, of up-to-date travel advice for your destination.